frequently asked questions

When will I receive my tickets?

Tickets are sent out via email 7 days prior to Travel, please make sure passports have 6 months from date of return of Travel, you have Travel Insurance in place and all country entry requirements are adhered to. If need any help or advice, please contact our dedicated Customer Service Team.

When is Balance Due?

Balance is due 14 weeks before departure unless tickets must be issued at time of booking, then full payment is required for flights.

Can I pay amounts off my remaining balance?

Zappi Travel will send over a link with confirmation at time of booking, you can use this link at any time to pay amounts off your remaining balance.


Direct link is:

To login simply enter lead passengers’ surname into the first box, then enter your booking reference number and also your postcode as displayed on your booking confirmation.

Are you Abta / Atol bonded?

Zappi Travel are Fully Abta & Atol bonded. When booking a package holiday, we send over Atol certificate at time of booking along with confirmation for peace of mind.

What deposit is required at time of booking?

Deposits vary depending on operator – please contact us for more information.

Are Transfers Included?

Transfer are included where stated on the booking package, if you require assistance in booking a transfer please don’t hesitate in contacting us.

Do we need an Esta Visa for flying to the USA?

All Customers require an Esta Visa to enter the states even if just changing planes and this is a compulsory requirement. To create a new application for an ESTA Visa please follow this link

How does Cuba’s designation as a State Sponsor of Terrorism impact my travel to the United States using my approved ESTA?

If a traveller is found to have visited a country designated as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the Visa Wavier Program and must apply for a visa to enter the United States.

How many months do I need on my passport to travel?

We advise everyone to have at least 6 months, from date of return, remaining on their passports before travel.